General conditions of sale

All sales concluded through the Cap'horse website, are governed by these general conditions of sale.

The website www.cap-horse.com is a service developed by:

• Pays de GEX JC - SARL SAILERIAL with a capital of € 15,000
• Whose head office is located at 73 route du nant - 01280 Prevessini Moens France - Cap'horse store located at 308 rue de Perruet 01210 Ornex France
• Site URL address: Cap-horse.com
• e-mail: This email address is protected against spammeurs. You must activate the JavaScript to view it.
• Phone: +33 (0) 6 33 70 75 97

The products marketed by the Cap'horse website are products related to horse riding (rider, horse equipment, horse care, horse riding clothes and sportwear, woman, man, child, footwear, protections, accessories, luggage, as well as accessories for dogs, food supplements for horses, treats, etc.)

The validation of the order applies acceptance of the general conditions of sale, the Customer declaring having read before the validation of his order, these general conditions of sale.

Article 1 - General

These general conditions define all the obligations of the parties. The buyer accepts them without reservation when validating his order.

These General Conditions of Sale apply to all sales made through the Cap-horse.com site exclusively, to the exclusion of all other conditions, and in particular those applicable for sales in stores or by means of other distribution and marketing circuits.

The general conditions of sale are accessible from the Cap'horse website. They will apply and prevail on any other version or any other document.

The seller and the buyer agree that their relationship will be governed exclusively by these general conditions. The seller reserves the right to punctually modify its general conditions. They will be applicable as soon as they put online.

These general conditions define the rights and obligations of each part of the parties in the context of the sale made from the Cap-horse.com site, of goods offered by the seller to the buyer.

These conditions concern purchases made on the Cap'horse site for deliveries in mainland France and Corsica exclusively. No delivery is possible abroad at the moment.

Article 2 - Pre -contractual information

The buyer confirms and acknowledges having read and approved these conditions, prior to the validation of his order, and this in accordance with article L 221-5 of the Consumer Code;

The buyer acknowledges having had communication, prior to the placing of his order and the conclusion of the contract, in a readable and understandable manner, these general conditions of sale and all the information listed in article L. 221-5 of the Consumer Code.

Are transmitted to the buyer, in a clear and understandable manner, the following information:

• the essential characteristics of good;
• The price of good
• Delivery / postage conditions and expenses
• The amount of costs related to the possible dismissal of a product (excluding defective products for which the return costs are the responsibility of the seller)
• The shipping time with predictable delivery date
• Information relating to the identity of the seller, his postal, telephone and electronic contact details, and his activities,
• Disputes of disputes
• Information related to guarantees if necessary

Article 3 - The order

For any product appearing in the catalog of the cap-horse.com site, the buyer has the possibility of placing an order using the appropriate form present on the site. The buyer will be informed of any unavailability of the product or the property ordered, any product being sold "within the limits of available stocks".

The acceptance of these general conditions of sale will allow the validation of the order.  

The sale will be considered effective:

• After the choice by the purchaser of the delivery method
• After payment by the means offered on the site, the entire order
• After sending the buyer to confirm the acceptance of the order by the seller by email;

The validation of the order by the buyer implies acceptance by the latter of the description of the product, its price and its characteristics, it being specified that the photos are not contractual. Dischants and disagreements on these points may be done as part of a product exchange.

In the event of a problem on the buyer's account, erroneous address, payment, not validated, or other, the seller reserves the right not to honor the purchaser's order until the problem (s) is resolved.

For any question relating to the follow -up of an order, the buyer must call the following telephone number: +33 (0) 6 33 70 75 97 (cost of a local call from France), in the following days and hours: Monday to Friday, from 12 p.m. to 7:00 p.m., or send an email to the seller at the following email address: This email address is protected against spammeurs. You must activate the JavaScript to view it..

Article 4 - Electronic signature

The fact for the Buyer to enter his bank card number and the subsequent validation of the order will be worth proof of the buyer's agreement on the following points:

• due to the sums due as indicated on the order form,
• signature and acceptance of all operations carried out.

In the event of fraudulent use of the bank card, the buyer is invited, as soon as this use is observed, to contact the seller at the email address: This email address is protected against spammeurs. You must activate the JavaScript to view it. 

Article 5 - Order confirmation

The buyer will receive by email a confirmation of his order.

Article 6 - Proof of the transaction

Computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as evidence of communications, orders and payments between the parties. The archiving of order orders and invoices is made on a reliable and durable support that can be produced as proof.

Article 7 - Product information

These general conditions of sale apply to products sold on the cap-horse.com site. They are offered within the limits of available stocks, are presented and described in the most precise way. However, in the event of an error or omission in the presentation of the product, the seller's responsibility could not be engaged.

As stipulated in article 3 of these, the photographs of the products are not contractual.

Article 8 - Price

The seller undertakes to apply the price in force at the time of the order, subject to the availability of the product on this date. Prices can be changed at any time, except compliance with the price indicated at the time of the order.

All prices are indicated in euros, and take into account VAT, at the current rate of 20%. Any modification of the VAT rate would de facto lead to an adaptation of the price taking into account the new VAT rate. The prices indicated for each item are indicated taking into account the amount of the VAT, but out of the delivery costs, which will be indicated before validation of the order. The delivery costs policy is indicated below

Any tax or contribution which would be created or modified upwards and downwards, in particular environmental taxes, could be reflected in the sale price of products.

Article 9 - Delivery

The items are delivered within 1 to 10 working days from the order throughout metropolitan France. This period is given as an indication and may vary due to possible holidays and/or the selected transport mode.

In the event of unavailability of the ordered product, the buyer will be informed as soon as possible and will be able to cancel his order. The buyer will then have the choice to request either the reimbursement of the sums paid within 14 days at the latest of their payment, or a credit for the amount of the product.

The exceeding of the indicative period of delivery cannot in any case be retained against Cap'horse or give rise to a termination of the contract or any compensation for damages, except the case of unavailability indicated when ordering the buyer as referred to in the previous paragraph.

For any other cases, beyond a period of one month from the date of the Cap'horse order will reimburse by check or bank transfer of the non-delivered goods. The packages are delivered by the Post Office or by a carrier to the address indicated when ordering. As such, Cap'horse is unable to guarantee a specific delivery time. CAP Horse cannot be held responsible in the event of contractual non -performance following a case of force majeure, and without this being limiting, in the event of war, riot, insurrection, interruption of transport, importation problem, strike, shortage, fire, earthquake, storm, flood.

The buyer must ensure that his address is as precisely as possible. Any package returned to the seller because of an erroneous or incomplete delivery address will be re -expressed at the buyer's expense.

If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reserve on the delivery slip (parcel refused because they are open or damaged).

The buyer must indicate on the delivery slip and in the form of handwritten reserves accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged packages, broken products, etc.).

This verification is considered to be carried out as soon as the buyer, or a person authorized by him, has signed the delivery slip

If the products require to be returned to the seller, they must be the subject of a return request to the seller within 14 days of delivery. Any complaint made out of this period cannot be accepted. The return of the product can only be accepted for products in their original condition (unused, packaging, accessories, instructions, with original labels, etc.)

The buyer must formulate with the seller the same day of delivery or at the latest the first working day following the delivery, any claim of delivery and/or non-compliance of products in kind or in quality compared to the indications appearing on the order form. Any complaint made beyond this period will be rejected.

The complaint must be made at the email address: This email address is protected against spammeurs. You must activate the JavaScript to view it.

Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any responsibility vis-à-vis the buyer.

In the event of a delivery or reimbursement error, any product to exchange or reimburse must be returned to the seller as a whole and in its original packaging, in Colissimo, at the following address: Cap'horse store - 308 rue de Perruet - 01210 Ornex.

The return costs following a delivery error are the responsibility of the seller.

Deliveries will not give rise to invoicing to the buyer from € 50 of order.

For all orders less than € 50 a € 8 package will be applied for standard deliveries (in relay or colissimo against signature), and € 12 for express deliveries (in relay or home chronopost) only for metropolitan France.

Click and Collect  : A Pickup Service in Click and Collect You offer for free. The order is available 2 hours after the confirmation of your online order, in the time slots of the opening of our shop in Ornex (example: Monday from 4 p.m. for an order placed on weekends or Monday morning).  For more details, click here.

ARTICLE 10 - Payment method

The placing of the order implies the payment by the buyer according to the terms proposed by the site, namely:  

The buyer guarantees the seller that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the order form. The Seller reserves the right to suspend any order management and any delivery in the event of refusal of authorization to pay by bank card on the part of the organizations officially accredited or in the event of non-payment. The seller reserves in particular the right to refuse to make a delivery or to honor an order from a buyer who has not fully or partially set a previous order or with whom a payment dispute would be being administrated. 

The following payment possibilities are offered by the Cap-horse.com site

• Paypal (Paypal account, or bank card, 4x payment at no cost)
• Directly by bank card, Virtual TPE Crédit Mutuel

Article 11 - Product guarantee

Legal compliance guarantee and legal guarantee of hidden defects

CAP'HORSE is guaranteeing the compliance of the property in the contract, allowing the buyer to make a request for the legal guarantee of compliance provided for in articles L. 217-4 and following of the consumer code or the warranty of defects of the thing sold within the meaning of articles 1641 and following of the Civil Code. 

In the event of implementation of the legal guarantee of conformity, it is recalled that:

• the buyer benefits from a period of 14 days from the issuance of the property to act
• The buyer can choose between the repair or replacement of the property, subject to the cost conditions provided for in article L. 217-17 of the consumer code;

In addition, it is recalled that:

• The legal compliance guarantee applies independently of the commercial guarantee indicated below;
• The buyer may decide to implement the guarantee against the hidden defects of the thing sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between the resolution of the sale or a price reduction in accordance with article 1644 of the Civil Code.

Article 12 - Right of withdrawal

In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the delivery date of his order, to return the item that does not suit him and request a credit card to be valid for 1 year from the date of issue or reimbursement without penalty.

The returned products must be in their original and complete condition (new product, packaging, accessories, instructions, label, etc.). Damaged, salis or incomplete products are not included. The re -exposition of damaged, salis or incomplete products will be the responsibility of the buyer.

The right of withdrawal can be exercised online, using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a sustainable medium will be immediately communicated to the buyer. Any other method of withdrawal is accepted. It must be devoid of ambiguity and express the will to retract.

The return costs are the responsibility of the seller.

Personalized items, stools, embroidered carpets or other embroidered items are excluded from the right to withdraw, and any article that has undergone any personalization.

Article 13 - Force majeure

All circumstances independent of the will of the parties preventing execution under normal conditions of their obligations are considered as causes of exemption from the obligations of the parties and lead to their suspension.

The part which invokes the circumstances referred to above must immediately warn the other part of their occurrence, as well as their disappearance.

Will be considered as force majeure all irresistible facts or circumstances, external to the parties, unpredictable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all the reasonably possible efforts. Expressly, are considered as force majeure or fortuitous cases, in addition to those usually retained by the jurisprudence of French prices and courts: blocking means of transport or supplies, earthquakes, fires, storms, floods, lightning, stopping telecommunications networks or difficulties specific to telecommunications networks external to customers.

The parties will come closer to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued. If the case of force majeure has a duration of more than three months, these general conditions may be terminated by the injured part.

Article 14 - Intellectual property

The content of the Cap'horse website remains the property of the seller, who is the sole holder of intellectual property rights on its content.

Any partial or total reproduction of the content of the Cap'horse site is prohibited and constitutes an offense. Buyers undertake to make no use of this content;

Cap'horse is a brand registered with the INPI and cannot be used by any other person than the seller.

Anyone using the brand without authorization or the content of the site could see their criminal liability engaged

Article 15 - IT and freedoms

The nominative data provided by the buyer is necessary for the processing of his order and the establishment of invoices.

They may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.

The buyer has a right of permanent access, modification, rectification and opposition with regard to information concerning him. This right can be exercised under the conditions and according to the terms defined on the Cap'horse site.  

Article 16 - Language of the contract

These general conditions of sale are written in French. In the event that they are translated into one or more foreign languages, only the French text is faith in the event of a dispute.

Article 17 - Mediation

The buyer can use conventional mediation, in particular with the Consumer Mediation Commission or with existing sectoral mediation bodies, or to any alternative mode of dispute settlement (conciliation, for example) in the event of dispute.

Article 18- Applicable law

These general conditions are subject to the application of French law.

This is the case for the substantive rules as for the rules of form. In the event of a dispute or complaint, the buyer will primarily aim at the seller to obtain an amicable solution.

Article 19 - Protection of personal data

• Data collected

The personal data that is collected on this site are as follows:

Connection/Account opening: the data recorded, will be, its name, first name, connection data, email address, telephone number.

Account opening: when creating the user's account, names, first names, electronic address; telephone number; postal addresses;

Order/payment: when validating order, the postal address and data allowing payment

• Cookies 

Cookies are used as part of the use of the site. The user can deactivate cookies from the parameters of his browser.

• Use of personal data

Personal data collected from users aims to provide website services, improve and maintain a secure environment.

• Sharing personal data with third parties

Personal data can be shared with third -party companies, in the following cases:

• When the User uses payment services, for the implementation of these services, the website is in relation to third -party banking and financial companies with which it has passed contracts;
• When the user publishes, in the free comments of the website, information accessible to the public;
• When the user authorizes the website of a third party to access their data;
• When the website uses service providers to provide user assistance, advertising and payment services. These providers have limited access to user data, in the context of the execution of these services, and have a contractual obligation to use them in accordance with the provisions of the applicable regulation in matters Protection of personal data;
• If the law requires, the website can carry out data transmission to follow up on the complaints presented against the website and comply with administrative and judicial procedures;
• If the website is involved in a merger, acquisition, assets or receivership procedure, it may be led to yield or share all or part of its assets, including personal data. In this case, users would be informed, before personal data is transferred to a third party.

• Security and confidentiality

The Internet is not a completely secure environment and the Cap'horse site cannot therefore guarantee the security of the transmission or storage of information on the Internet, despite the technical, software, organizational and physical measures implemented against unauthorized access, but also alterations and/or destruction.

• Implementation of user rights

Pursuant to the regulations applicable to personal data, users have the following rights, which they can exercise by requesting the following address: This email address is protected against spammeurs. You must activate the JavaScript to view it.

• The right of access: they can exercise their right of access, to know the personal data concerning them. In this case, before the implementation of this right, the website may request proof of the user's identity in order to verify its accuracy. 

• The right of rectification: If the personal data held by the website is inaccurate, they can request the update of information.
• The right to delete data: Users can request the deletion of their personal data, in accordance with the applicable data protection laws. 
• The right to limit processing: Users can ask the website to limit the processing of personal data in accordance with the assumptions provided for by the GDPR. 
• The right to oppose data processing: Users may oppose that their data is processed in accordance with the hypotheses provided for by the GDPR.  

• The right to portability: they can claim that the website gives them the personal data provided to it to transmit it to a new website.

Withdrawal form

(to be completed by the consumer, and to be sent by registered letter with acknowledgment of receipt, within the maximum period of 14 days following the date of conclusion of the service contract)

For the attention of:

Cap'horse
Located at: 308 rue de Perruet - 01210 Ornex France
Phone number: +33 (0) 6 33 70 75 97
email address: This email address is protected against spammeurs. You must activate the JavaScript to view it.

I notify you, by this, my withdrawal of the contract relating to the order placed on the Cap'horse site:  ………

First name and name of the buyer: …………… ..
Address of the buyer: …………… ..
Date: ………………

Buyer signature